Reference

The Legal Terms Behind Your Account

One written rulebook covers your account — the terms you accept at sign-up, how we treat your data, and how a dispute gets settled — and we keep every part of it on this page instead of burying it.

Terms you accept at sign-upData and cookie practiceAccount closure pathAccess where local law permits
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kissy918 The Legal Terms Behind Your Account
DATA AND ACCESS

How Your Data and Login Stay Safe

Your login is protected by a one-time code sent to the mobile number on your account, so a stolen password alone will not open it. Cookies do two jobs here: keeping you signed in on your own device, and showing us which lobby pages you actually use, so quiet pages can be dropped. Account records are held for as long as local law and payment reconciliation require, then removed. Want a copy of what we hold, or a correction? Send the request from your registered email and we confirm it in writing.

Login security

Sign-in uses a one-time code sent to the mobile number on your account. If the code never arrives, check your network first, then message support — we can resend it and confirm nothing else has changed.

Cookies

Session cookies keep you signed in while you move between the lobby and your account wallet. Analytics cookies show which pages get read and which get ignored; you can clear them from your browser settings any time.

Records we keep

We hold account and payment records for as long as local law and reconciliation require, counted back from your last transaction. Once that period passes, the records are deleted rather than archived.

Changing your details

Corrections to your name, mobile number or address begin with a request from your registered email. We check the change against your account history before anything is updated on our side.

SUPPORT PATHS

Reaching Us About a Policy Matter

Policy questions rarely need a phone call. Live chat handles most of them — agreement wording, closure requests, a suspension you want explained — while email suits anything you need in writing and want to keep. Have your registered address and any payment reference ready before you start, because a case that carries the reference number usually closes in one exchange instead of three. Messages that land during the working day get picked up sooner than ones arriving overnight.

Team online

Live chat

The quickest route for anything tied to your account — login trouble, a payment reference you want checked, or a question about the terms you accepted when you opened your account.

Email in writing

Ask for policy answers by email when you need a record you can keep. Send it from the address registered to your account so we can match the request to your profile without extra checks.

Account help desk

Closure requests, data changes and suspension queries all start here. Include your registered email and the reference number of any related payment so the case lands with the right team straight away.

Policy Questions We Hear Most

These come up most often in chat, so we have answered them here instead of leaving you to dig through a long agreement. Nothing on this page replaces the terms you accept when you open an account, but it covers the parts people genuinely ask about. If your situation is not here, send the question from your registered email and we will reply with the exact clause that applies to you.

Access depends on local law. We open accounts for players in Malaysia and in other regions where the service is permitted, and the lobby stays switched off where it is not.

Yes. Send the request from your registered email address and we will confirm what we hold — account details, payment references and login records — along with how long each part is kept.

Ask for closure from your registered email. We confirm your identity, check nothing is still pending on the account wallet, and settle any remaining balance to your verified payment method.

Most suspensions follow a check on a payment or a login pattern that did not match your usual activity. You receive the reason in writing, plus a route to respond to it.

Only where it is needed to run your account — payment providers processing a payment made through Touch 'n Go eWallet, Boost or GrabPay, and authorities where local law requires disclosure. We do not sell account data.

Send the correction from your registered email with the new detail. We compare it against your account history, confirm in writing once it is updated, and log the change on your file.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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