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What Our Terms Cover For You

One page holds every rule that applies to your account: how eligibility works, what your wallet balance can be used for, and the conditions attached to live tables, slots and our football sportsbook.

Eligibility and accessWallet and paymentsAccount conductLive tables, slots, sportsbook
kissy918 What Our Terms Cover For You
POLICY HELP DESK

Get Help With Any Policy Question

Questions about a clause, a wallet hold or an account restriction land with our support team, not with a loop of automated replies. Live chat sits inside the lobby on mobile and desktop, and the same team answers by email when you want something in writing you can keep. Have your account email and any payment reference ready, because a Touch 'n Go eWallet, Boost or GrabPay transaction ID usually settles the question on the spot.

Team online

Lobby Live Chat

Open live chat from the help button in your account wallet. Use it for clause questions, wallet holds or a payment you cannot match, and keep your account email handy so we can pull the record.

Email Support

Prefer something you can forward? Write to our support inbox with your account email and the clause you are asking about. We answer policy questions in writing and the thread stays on your record.

Policy Change Request

Want a change made to your details or the way we contact you? Ask through the same channels and we will explain what we need to confirm before anything on your account is amended.

DATA AND ACCOUNT CARE

How We Keep Your Details And Account Safe

Your details stay with us rather than being passed around, and this page explains how we handle them. We collect what an account needs: your name, contact details, payment references and the device data that keeps a login safe. Cookies handle the quieter jobs — keeping you signed in on your phone and remembering your language setting. Records are kept only as long as the rules and payment reconciliation require, then removed or anonymised. A one-time code goes to your registered number at login, and we ask for it again when a session starts on an unfamiliar device.

Account Security Steps

Every login runs through a one-time code sent to your registered number. If you swap phones, sign in on the new device first and let the old session drop before you use your wallet again.

Cookies And Your Session

Cookies keep you signed in, remember your language and show us which lobby pages get used most. You can clear them in your browser settings, though you will need to log in again afterwards.

How Long We Keep Records

Account records stay only while these conditions and payment reconciliation need them. Once that window closes we delete or anonymise the data rather than holding it on file indefinitely.

Asking For A Change

Want a detail corrected, or to know what we hold? Write to support from your registered email. We will confirm what can be amended and what has to stay for record-keeping.

Questions About Our Terms Answered

The clauses players ask us about most often are the ones on eligibility, wallet movement and account conduct. Here is how each one works in practice once you are signed in.

Yes. Accepting them is part of registration, so the rules on eligibility, wallet use and account conduct bind you from the first login, whether you are on mobile or desktop.

Access depends on local law and is available only where local law permits. If you move, tell support, because eligibility and the conditions attached to your account can change with your location.

Wallet clauses cover Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX and Maybank2u. Deposits and withdrawals have to come from, and return to, an account in your own name.

Live chat and our support inbox both work. Ask for a written copy, or tell us which clause you want changed, and the request goes on your account record.

We post the new wording here and flag material changes inside the lobby. If you keep using your account afterwards, the updated conditions apply to your wallet and your play.

Yes. Breaching the terms — a second account, a payment method in someone else's name, or sharing login details — can lead to suspension. You can also close your own account by asking support.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.