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How We Look After Your Account Data

This page spells out what we hold when you open an account and top up through Touch 'n Go eWallet, Boost or GrabPay — nothing more than the paperwork your wallet, your live tables and your bets actually need.

What we collectWhy we keep itCookies and sessionsHow to reach us

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The Data Behind Your Account

kissy918 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we record your email address, mobile number, date of birth and the name on your Malaysian bank or e-wallet account. That last detail matters. A Touch 'n Go eWallet or Boost transfer carries the sender name, and we match it against your profile

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before your wallet balance goes live. If you top up through GrabPay, DuitNow or FPX online banking with Maybank2u, we keep the reference number so a disputed transfer can be traced later. Playing history is stored separately and only in the form we need: which titles
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you open — a Royal Baccarat table, Jasmine Bloom Slots, a Crash Game round — plus session length and the amounts moving in and out. From your device we take the basics, your IP address, browser and operating system, and an identifier that keeps your session
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signed in. Payment processors and identity-check partners see what they need to confirm a withdrawal belongs to you. We do not sell your details, and no advertising network gets them. What you can ask for depends on the law where you live. Access, correction and deletion
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are available where local law permits, and if we cannot action a request we say why in writing. Cookies split into two jobs: security cookies hold your session open, preference cookies remember your language and last game category. Clear them in your browser whenever you like,
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though you will be signed out

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Security, Cookies And Retention

Account security starts well before your first deposit. Signing in needs a one-time code sent to your registered Malaysian mobile number, and a device we have not seen before has to clear that step before it can touch your wallet. Card-free rails such as Touch 'n Go eWallet, Boost, GrabPay and DuitNow also mean fewer places where banking details sit. Everything you load travels over an encrypted connection, and the staff who can view account records work under access controls that log each lookup. Cookies follow the same split as your data: session and security first, preferences second.

Encrypted sessions

Every page you load travels over an encrypted connection, and a sign-in session left idle for a stretch expires on its own rather than staying open.

One-time code sign-in

A fresh code goes to the Malaysian mobile number on your profile each time you sign in from a device we have not recorded before.

Cookie groups

Security cookies keep you signed in, preference cookies remember your language and last game category, and nothing else gets written into your browser.

Retention and deletion

We hold account and payment records while your account is open and for the period payment and audit rules require, then delete or anonymise what remains.

REACH THE TEAM

Reaching Us About Your Data

Data questions get a straight answer, and we route them to the same desk that handles account verification, so you are not bounced between teams. Live chat sits inside your account wallet once you sign in, and anything written goes to the email address on your profile. Ask for a copy of your records or a correction in your first message and we open a ticket and read the reference number back to you. Requests are handled in line with the law where you live.

Team online

Live chat in your account

Sign in, open account help, and start a chat about a data request. We keep the transcript attached to your ticket so you never repeat the same details twice.

Email the privacy desk

Write in from the email address registered on your account. Tell us whether you want access, a correction or deletion, and our reply lands in that same inbox.

Wallet and payment records

If your query touches a Touch 'n Go eWallet, Boost or GrabPay transfer, include the reference number and we can pull the matching record without a back-and-forth.

What You Ask About Privacy

These are the questions that land in our inbox most often, answered the same way we would answer them in live chat. If yours is not here, send it over and we will add it for the next reader.

Your name as it appears on your bank or e-wallet account, your email, Malaysian mobile number and date of birth. That set is what we need to verify you and move money through Touch 'n Go eWallet, Boost or GrabPay.

Only with the partners that make your account work: payment processors handling Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX transfers, plus identity checks. We do not sell your details or hand them to ad networks.

Message us from the email registered on your account, or open live chat after signing in. Say you want a copy of your records and we raise a ticket and confirm the reference number with you.

We keep account and payment records while your account is open and for the period payment and audit rules require afterwards. Once that window closes, the records are deleted or anonymised.

Bet records from football markets, whether Malaysia Super League or English league fixtures, sit with your other activity so your wallet balance stays accurate. We store the amount, the market and the outcome, not your browsing history.

Yes. We post the updated version on this page and flag it inside your account wallet, so you see the change the next time you sign in with your one-time code.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoSilver Sail Slots Infokissy918 Deposits & Withdrawals

How We Look After Your Account Data

Security, Cookies And Retention

Encrypted sessions

One-time code sign-in

Cookie groups

Retention and deletion

Reaching Us About Your Data

Live chat in your account

Email the privacy desk

Wallet and payment records

What You Ask About Privacy

01 What personal details do you collect when I register?

02 Do you share my data with anyone outside kissy918?

03 How do I ask for a copy of my account data?

04 How long do you keep my records after I close my account?

05 Does my sportsbook activity change what you store?

06 Will you tell me when this policy changes?

Privacy Policy

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